Procedures & Policies during COVID-19

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Thank you all for your patience during these extraordinary times. Asrai Garden is open 4 days a week at both locations, and is offering local delivery and curbside pickup at our Wicker Park shop. 

As the health of our staff and customers is of the utmost importance to us, all members of our staff will be wearing masks during all parts of your order process, from packing to delivery. To maintain the health and safety of our customers in store, staff will be wearing masks and hand sanitizer will be available to all staff and customers. All jewelry will be cleaned and sanitized before and after any customer tries it on, and all testers for candles, incense, and perfume have been removed from the floor. If you’d like to smell something, ask a staff member. If possible, we will handle the product so you can sample at a distance.

Please familiarize yourself with our policies to ensure safe transactions for all. If you have any questions about any of our procedures, please email [email protected] and we will respond shortly! 

If you would like to make a private in-store shopping appointment, please fill out this form

Shopping at our Wicker Park Location 1935 W North Ave

Thursday–Saturday from 11am–6pm & Sunday 11am–5pm 

  • Our space is very small, so we're enacting a 4-customer maximum capacity to help maintain social distancing.
  • All customers must wear a mask to enter the shop.
  • If there are already 2 customers in the shop, please wait outside and maintain social distancing.
  • Private, in-store, shopping appointments are available on Tuesdays and Wednesdays.  Please email [email protected] to schedule your appointment.

Shopping at our West Loop Location: 309 N Morgan St

Thursday–Saturday from 11am–6pm & Sunday 11am–5pm 

  • We're enacting a 6-customer maximum capacity to help maintain social distancing.
  • All customers must wear a mask to enter the shop.
  • If there are already 6 customers in the shop, please wait outside and maintain social distancing.
  • Private, in-store, shopping appointments are available on Tuesdays and Wednesdays.  Please email [email protected] to schedule your appointment.

 

Curbside Pickup at both locations available during open hours!

We bring your orders from our fulfillment center to our shops on Thursdays & Saturdays.

Please note—we are only accepting pickups for previously paid online orders with In Store Pickup selected. Your order will be ready for pickup on the Thursday or Saturday after you purchase, as all our products are not housed in one location.

  • Select In Store Pickup option at checkout. It’s always free! 
  • In the checkout notes, indicate the preferred day you’d like to swing by. Please note that we are not able to accept requests for same-day pickups.  
  • We will confirm when your order is ready for pickup via email. Please note that your order is not confirmed until you receive this confirmation email from us.  We are unable to honor requests outside of our normal business hours.
  • All in-store pickup customers are required to arrive with their protective face mask on and photo ID ready.

If you are walking or biking to Asrai Garden 

  • Please call the shop when you arrive. We'll bring your order out to you! 
  • Please have your protective face mask on and your photo ID ready. 
  • If multiple people are waiting, please line up 6 feet apart from other customers and provide your name to the staff member at your turn.

If you are driving to Asrai Garden

  • Please pull up in the loading zone outside our shop and stay inside your vehicle. We’ll come to you! 
  • When you’re in the loading zone, call us and give our staff your name and the make, model and color of your car. Please have your protective face mask on and your photo ID ready.

 

Local Delivery

Thursday & Saturday 11–5pm  

  • This map details the local delivery zone we service. 
  • Select the Local Delivery option at checkout to apply the $10 flat fee.
  • If you would like to request a specific Thursday or Saturday for your delivery, please note that at checkout. Deliveries will occur between 11am & 5pm. Your specific delivery time will depend where your address falls on our route, as we have only one driver with stops all across the city. Please note that we are not able to accept requests for specific delivery times or same-day deliveries. 
  • You will receive an email to confirm your delivery day once your order has been processed. Please respond to this email, as we cannot send out any orders without your confirmation.
  • If you are sending your order to someone else, we will need their contact information to coordinate delivery. Please provide their number in the notes at checkout.
  • Delivery drivers will be wearing a mask for your safety.