1.1 What are your store hours?
1.2 How do I order a custom bouquet?
Right now, we have two different options for placing floral orders.
1) To place a flower order online for a small, medium or large bouquet, please click here. You can choose to have the bouquet delivered or you can pick it up at the Wicker Park shop.
2) If you’d like to discuss options with one of our designers or place an order for pickup below the $80 price point, feel free to stop by or call us at the Wicker Park shop Wednesday - Saturday 11am-6pm & Sunday 11am-5pm. We can schedule the bouquet for a later date or put it together for you on the spot.
1.3 Do you have a floral delivery minimum?
Yes, to be eligible for floral delivery the minimum bouquet cost is $80. We believe that this size bouquet is a great representation of our floral work. We are happy to work with any budget at all for in-store pickups. We appreciate your support!
1.4 How do I schedule an appointment to shop at your West Loop location?
To schedule an appointment, contact us and we’d be happy to set one up for you.
1.5 If I see something online, does that mean I can see it in the store?
Our online offerings are a combination of inventory from both our shop locations. If you’re interested in seeing a specific piece, please call either shops or email [email protected] and we can direct you to the store where it lives.
1.6 Is all of your inventory online?
No! Though we do our best to provide a comparable shopping experience to our in-store selection, there are plenty of items in our shops that have not yet been added online. Come visit us!
1.7 I’m looking for a special piece of jewelry but I don’t know where to start!
This is our favorite part of the job! Please fill out our Personal Shopping Questionnaire and we will reach out to set up an appointment. We offer consultations both in-store and online via Zoom meeting.
1.8 What does special order mean?
Most of our jewelry is custom created for you! This means that you can select a range of choices per item, such as size and color gold. Once you place your special order, our staff will initiate the process of having your piece created for you. This is why it takes 6–8 weeks! Keep in mind that different pieces have their own selection options. Special order items are always final sale.
We typically have one version of each ring in the shop at a time as a sample. If you’d like to purchase our sample, that’s no problem at all! But if you need an alternate size or color of gold, we will need to place a special order for you. Our typical sample size is 6.5, but sometimes our sample sizes range.
1.9 Do you sell plants too?
We sell indoor plants! Because they are alive and constantly rotating, our selection is not available to browse online. Call either shop to learn more about our current selection of live plants.
2 Online Orders
2.1 Which location do I go to for “in-store pickup” orders?
At checkout, you can select which location you’d like to pick up your online order. This option is available for all products other than flower bouquets.
All flower orders are set for pickup at our Wicker Park shop. We cannot accommodate any requests to pick up flowers at West Loop at this time.
2.2 If I place an order online and select in-store pickup, when will it be ready to pick up in the shop?
Your items will be ready to pick up on Thursday or Saturday following your purchase, depending on the day of the week it was placed (IE orders placed on Friday will be ready on Saturday, and orders placed on Monday will be ready Thursday. Your order will be held for you to pick up during open business hours. We cannot accommodate same day pick ups at this time. Please note, this pick-up structure does not apply to special order items, because they require 6-8 weeks for fulfillment.
2.3 What if a product I am interested in is out of stock?
Contact us directly, and we’ll email you as soon as your item is restocked.
3 Returns & Exchanges
3.1 What is your return policy?
All plants, flowers, candles, apothecary & sale items are final sale. Special order jewelry pieces are also final sale. All other items in unopened or unworn condition can be exchanged for store credit within 30 days of purchase with a receipt. We do not offer refunds.
3.2 Do you offer exchanges?
All plants, flowers, candles, apothecary & sale items are final sale. Special order jewelry pieces are also final sale.
All other items in unopened or unworn condition can be exchanged for store credit within 30 days of purchase with a receipt. We do not offer refunds.
Exchanges can be made for unopened items within 30 days of purchase. If you would like to request an exchange, please email [email protected] or use this form.
You will be responsible for the cost of shipping your exchange to us, as well as the cost to ship the exchanged items to you.
4 Shipping & Delivery
4.1 I want flowers, but I live out of state. Can you ship?
Unfortunately, we cannot ship flowers via any mail carriers, as they are perishable and we cannot guarantee their condition upon arrival.
We do, however, offer Asrai Garden Forever Bouquets that are dried and will bring the ambiance of Asrai to you, no matter where you are.
If you live close by in Chicago, we do offer both in-store pickup or Local Delivery for flowers. Refer to this map for our $10 local delivery zone.
4.2 Do you offer international shipping?
International shipping requires a bit more care than domestic. Please contact us for personal assistance with international shipping.
4.3 What are your international shipping rates?
Shipping rates are variable by both destination and date of shipment. We are unable to provide shipment estimates prior to arranging a specific shipment. If you are interested in shipping internationally, please contact us to arrange your order. You will be able to accept or decline the rate once we have established the specifics of your order.
4.4 What does local delivery mean and what does it cost?
If you live in Chicago, you can utilize our delivery service as opposed to a traditional mail carrier such as UPS. The cost is $10 per order and is available in the following zone.
- We do deliveries on Thursdays & Saturdays between the hours of 12–5pm.
- Someone must be home to accept the delivery unless you provide specific instructions stating otherwise. Please note that we cannot leave flower deliveries under any circumstance.
- Deliveries are contactless, you will receive a call or text to let you know when the driver has arrived. They will leave your order where you designate and will wait from their vehicle to be sure you have received it.
4.5 How quickly will my order arrive?
Orders will be processed and shipped within 7 business days of your order date in addition to the estimated ship time from UPS.
4.6 What if I chose UPS Next Day Air, will my order arrive tomorrow?
Next Day Air refers to the speed of shipping, but not the speed of order processing. We try to package and ship our orders as quickly as possible, but it can take up to 7 business days for processing. Please be advised that selecting Next Day Air does not ensure an order will arrive the following day. If you have a specific date you’d like to receive your order, please reach out to us and we will see what we can do to assist!
4.7 Do you deliver flowers?
We are offering local floral delivery two days a week, on Thursdays and Saturdays. We cannot deliver on any other days.
- The recipient will be contacted prior to delivery to confirm availability.
- We deliver between 11am and 5pm. We cannot guarantee a specific time window in that range.
- Someone must be home and available to accept the bouquet, we cannot leave bouquets out in the elements.