Temporary Local Pickup & Delivery Policies 

 

 

 

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Thank you all for your patience during these extraordinary times. Asrai Garden will proceed with local delivery and curbside pickup until further notice. As the health of our staff and customers is of the utmost importance to us, all members of our staff will be wearing masks and gloves during all parts of your order process, from packing to delivery.

Please familiarize yourself with our policies to ensure safe transactions for all. If you have any questions about any of our procedures, please email [email protected] and we will respond shortly! 

 

Local Delivery

Thursday & Saturday from 12–5pm  

  • This map details the local delivery zone we service. 
  • Select the Local Delivery option at checkout to apply the $10 flat fee.
  • If you would like to request a specific Thursday or Saturday for your delivery, please note that at checkout. If a preferred day is not indicated, your order will be delivered the next available delivery day. Please note that we are not able to accept requests for specific delivery times or same-day deliveries. 
  • You will receive a confirmation email for your delivery once the order has been processed. Delivery drivers will be wearing a mask and gloves for your safety.

 

Curbside Pickup at our 309 N Morgan St. Location

Wednesday & Saturday from 12–5pm

Please note—we are only accepting pickups for previously paid online orders with In Store Pickup selected, as we are not capable of processing or fulfilling any new orders during these pickup hours.

  • Select In Store Pickup option at checkout. It’s always free! 
  • In the checkout notes, indicate the preferred day and 1-hour time window you’d like to swing by. Please note that we are not able to accept requests for same-day pickups.  
  • We will confirm your date and time is available by email. Please note that your order is not confirmed until you receive this confirmation email from us.  We are unable to honor requests outside of the above curbside pickup schedule.
  • All in-store pickup customers are required to arrive at their pre-arranged pickup time and day with their protective face mask on and photo ID ready.
  • In the event that someone misses their pickup window, we will reschedule with a later date and time.

If you are walking or biking to Asrai Garden 

  • Our South door on Morgan Street will be open. 
  • Please call the shop upon your arrival at #312-344-1467.  
  • Please have your protective face mask on and your photo ID ready. 
  • If multiple people are waiting, please line up 6 feet apart from other customers and provide your name to the staff member at your turn.

If you are driving to Asrai Garden

  • Please pull up in the Ace Hotel Loading Zone on Morgan Street and stay inside your vehicle. We’ll come to you! 
  • When you’re in the loading zone, call our shop at #312-344-1467 and give our staff your name and the make, model, and color of your car. Please have your protective face mask on and your photo ID ready.